FAQs / Returns info
How long will it take to ship my item?
We ship approximately 95% of orders placed before 12:00pm on business days the same day or the following business day. Some orders may require up to 5 business days of handling time before dispatch.
Estimated delivery times are calculated from dispatch, not the date of purchase, and may vary depending on the carrier and destination.
Tracking details are emailed to the address provided at checkout once your order has been processed. Please check this email address for shipping updates.
Can I return an order?
Yes, we have a 30 day returns policy. Please contact us if you wish to cancel or return an order. sales@ozautosport.com
We do not offer refunds for change of mind, incorrect purchases or items no longer required. Eligible unused items may be returned within 30 days of delivery for store credit, provided they are in their original condition and packaging. Return postage is the responsibility of the purchaser.
Delivery timeframes are estimates unless expressly guaranteed. This policy does not exclude or limit your rights under Australian Consumer Law.
https://www.accc.gov.au/consumers/consumer-rights-guarantees
Does my purchase have a warranty?
All items carry a minimum 12 month manufacturers warranty. Please email us if you have any questions or wish to lodge a warranty claim. sales@ozautosport.com
What payment methods do you accept?
We accept credit card, Paypal, Afterpay or Bank Deposit.
Can I pick up my order in person?
No, we no longer offer order collections. Our Melbourne Metro delivery services are typically 1–2 business days after dispatch, although delivery times may vary. For enquiries, please contact sales@ozautosport.com.
How do I track my order?
When your order is shipped you will receive tracking information. If you do not receive an email please check your SPAM / JUNK folder and if you still have not received it email us. sales@ozautoport.com